Frequently asked questions
What are the shipping rates for the US? The shipping is $9.25 for orders up to $199.99, $12.45 for orders $200.00-$499.99 and $16.00 for orders over $500.00.
Do you ship to other countries besides the USA? At the current time we only ship within the USA.
What is the difference between Swarovski's Advanced Crystal & Swarovski's Spectra crystal?
Swarovski no longer produces glass with the addition of lead. The patented, lead-free advanced crystal (AC) composition, offers superior brilliance and light reflection. AC is entirely made of carefully selected raw materials in very high purity, in order to reach its outstanding quality standard.
Spectra crystal has a different crystal composition, and comes with a basic assortment of traditional shapes. Spectra crystal is the perfect choice for the price-conscious consumer. Thanks to its crystal composition, spectra crystal offers above-average results regarding light reflection and brilliance while still delivering excellent value for the money.
What is the difference between SWAROVSKI crystals and ASFOUR.
Swarovski is the finest crystal in the world, manufactured by Swarovski in the Austrian Alps. It is lead free and is generally machine cut and then machine polished to achieve perfect optic clarity, razor sharp faceting and unique purity and brilliance. Available in a wide range of colors, sizes and shapes, this collection of crystal glass offers a fabulous palette for lighting designers, as well as for designers in the worlds of fashion, jewelry and home accessories.
Asfour crystal is composed of 32% lead glass and manufactured in Egypt. Asfour produces first quality, machine cut crystal glass of sparkling clarity and flawlessness. Though not as "perfect" as Swarovski crystal, Asfour is characterized by a prismatic brilliance, visual purity, sharp faceting and precise polishing all at a modest price.
Returns & Refund Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require that you call or email requesting a return.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
To return your product, you should mail your product to: 605 Park Ave. Arcata, California US 95521
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.